CheapZenplates.com is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is delivered. As a customer you are responsible for understanding this upon purchasing any item from our site. However, we do realize that exceptional circumstance can take place with regard to the character of the product we supply.
So, we do honor requests for the refund on the following reasons:
- Non-delivery of the product: due to mailing issues from our end.
- Download issues:that may happen while downloading the template
- Irreparable defects: although all the templates are thoroughly tested.
- Product not-as-described: a request based on this reason is satisfied
To prevent this situation every customer is suggested to check 'free sample' section of our site for each type of template offered before making the purchase. It helps to research the product's structure and evaluate one's skills in template editing.
Our support team is ready to provide you with timely and efficient professional assistance. Be sure that we will find the best convenient solution for your query.
Please allow 24-48 hours for our support team to get back to you on the problem. Requests for a refund are accepted at chat@cheapzenplates.com within the period of 1 week after the order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund. Please, make sure your request does not contradict our terms and conditions.
The refund is issued to you after we receive a waiver of copyright signed by you. A copy of the document is sent to you at once after review of your refund request. Please, acknowledge that by mutual consent exchange can be done to avoid a refund.
